Terms of Service

1. Acceptance of Terms

Clavira is a service of Nsight sp. z o.o., a limited liability company registered in Poland (“we”, “Clavira”) — the contracting party for everything below. By accessing and using Clavira's services, you accept and agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. What we provide

Clavira provides digital employees: AI-driven software (“Jarred”) that performs a defined role — a QA engineer first — inside your team's tools. Specifically:

• The digital employee — a hosted, isolated instance operated by us, connected to the tools you authorise (chat, issue tracker, repositories, CI, test environments, calls), working under the trust level you set and reporting weekly.
• The Installed program — a fixed-scope engagement to map one process, write the working agreements, agree one measured outcome and deliver a weekly profit statement.
• The customer portal — where owners manage channels, trust levels, agreements, the account and the live view of the instance.

The digital employee runs on an AI model provided by Anthropic under your own subscription or API key, or under ours when you choose the all-in option. Its output is produced by software and can be wrong or incomplete; every change it makes in your systems is listed and logged, and designed to be reversible where the connected system supports reversal. The actions that require a human decision (merging, production, connecting new tools, and whatever your trust level reserves) are performed only after a member of your team approves them.

3. Service Terms

3.1 Service Agreements

Specific services will be governed by separate service agreements or statements of work that detail scope, deliverables, timelines, and fees.

3.2 Client Responsibilities

Clients agree to:

• Grant the digital employee access only to the systems and environments you intend it to work in, with the minimum scopes we specify; keep production access read-only unless separately documented and approved — a production-changing action always requires a member of your team to confirm it
• Name the owners who may set the trust level and approve channels, and review its changes as they are reported
• Hold the rights needed to let it process the data in those systems, and tell your team that it is in use
• Pay fees as agreed in service agreements or as published on the pricing page

4. Fees and Payment

4.1 Pricing

Service fees are as specified in individual service agreements and on the pricing page. All prices are in EUR unless otherwise stated; VAT is added where it applies.

4.2 Payment Terms

Payment terms are Net 30 days from invoice date unless otherwise specified. Late payments may incur interest at 1.5% per month.

4.3 Expenses

Client agrees to reimburse reasonable travel and accommodation expenses when on-site services are required, subject to prior approval.

5. Intellectual Property

5.1 Client Property

All client materials, data, and intellectual property remain the property of the client.

5.2 Clavira Property

All methodologies, frameworks, tools, and pre-existing intellectual property of Clavira remain our property.

5.3 Work Product

Unless otherwise agreed, deliverables created specifically for the client become client property upon full payment.

6. Confidentiality

Both parties agree to maintain confidentiality of all proprietary information shared during the engagement. This obligation survives termination of the agreement.

7. Warranties and Disclaimers

7.1 Service Warranty

Clavira warrants that services will be performed in a professional and workmanlike manner consistent with industry standards.

7.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED HEREIN, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

8. Limitation of Liability

In no event shall Clavira be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability shall not exceed the fees paid for the specific service giving rise to the claim.

9. Term and Termination

9.1 Term

These terms apply for the duration of any service engagement between Clavira and the client.

9.2 Termination

Either party may terminate services upon 30 days written notice. Client remains responsible for fees for work performed.

10. Indemnification

Each party agrees to indemnify and hold harmless the other party from any claims arising from their own negligence or breach of these terms.

11. Governing Law

These terms are governed by the laws of Poland. Disputes are resolved through good-faith negotiation first; failing that, by the courts competent for the registered seat of Nsight sp. z o.o. Nothing here limits the mandatory rights of consumers under EU law.

12. Modifications

Clavira reserves the right to modify these terms at any time. Changes will be effective upon posting to our website.

13. Contact Information

For questions about these Terms of Service, please contact us at: